Privacy Policy

At ELGIN PARK ANIMAL HOSPITAL, we value your privacy and are committed to protecting any personal information you provide when using our website. This Privacy Policy outlines how we collect, use, store, and safeguard your data in accordance with applicable privacy laws and best practices.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Such as your name, email address, phone number, and any other information you provide via contact forms or appointment requests.

  • Non-Personal Information: Browser type, device information, IP address, and usage data collected via cookies or analytics tools to help us improve website performance.

2. How We Use Your Information

We use the collected information to:

  • Respond to your inquiries and provide veterinary-related services

  • Schedule or confirm appointments

  • Improve website functionality and user experience

  • Send relevant updates or newsletters (if you opt in)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and collect anonymous usage data. You can control cookie preferences through your browser settings.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only:

  • With trusted third-party service providers who assist in operating our website or managing communications (under confidentiality agreements)

  • When required by law or to comply with legal proceedings

  • To protect the rights, property, or safety of ELGIN PARK ANIMAL HOSPITAL, our users, or others

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. While no method of online transmission is 100% secure, we take reasonable precautions to prevent unauthorized access, misuse, or disclosure.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to have it removed.

8. Your Rights and Choices

You have the right to:

  • Access or update the personal information we hold about you

  • Request deletion of your personal data (subject to legal retention requirements)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

ELGIN PARK ANIMAL HOSPITAL
Unit 103, 3010 148 Street, Surrey, BC V4P 0G8
+1 (604) 6173617
Elginparkvets@gmail.com

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